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Tim Mattison wrote:
<blockquote cite="mid1112789014.10441.8.camel@photon" type="cite">
<pre wrap="">I had a problem with my AMEX too. They kept telling me that I was short
a digit.</pre>
</blockquote>
<br>
"Short a digit" really sums this operation up. Getting ANYTHING to
happen with SixTel seems to require an act of congress. I've seen DID
requests take almost a month. Usually, it's a week or two, unless you
happen to find "sixtel9" on Instant Messenger and beg for it.<br>
<br>
I made the mistake of using some of their DID's for business purposes.
I realized this was a terrible error in judgement on my part when the
most important DID got routed to someone else. The DID in question
still "appears" to route to me in their customer portal. They are
still billing me $10.49/month for it. I guess they're billing someone
else as well.<br>
<br>
I noticed this Wednesday evening around 6pm EST. I sent an instant
message to their support IM account, he asked for the DID and promptly
disappeared.<br>
<br>
I opened a trouble ticket Thursday morning. According to the rules of
engagement for outage situations, I made it an "emergency" priority.<br>
<br>
It's been over 24 hours and the only updates to the ticket have been me
asking them why nobody seems to review tickets. This morning I just
decided to give up and take my business elsewhere.<br>
<br>
Here's the ticket (until they decide to kill it):<br>
<br>
<a class="moz-txt-link-freetext" href="http://www.sixtel.net/tickets/view.php?ticket=xojnikrapqofyaspej">http://www.sixtel.net/tickets/view.php?ticket=xojnikrapqofyaspej</a><br>
<br>
<font size="3"><b>Basic Information</b><br>
<input name="ticket" value="xojnikrapqofyaspej" type="hidden">
<input name="cpi" value="emergency" type="hidden">
<table border="0">
<tbody>
<tr>
<td>Ticket ID:</td>
<td>xojnikrapqofyaspej</td>
</tr>
<tr>
<td>Issue:</td>
<td>Customer ID stevemisel / DID 919-249-4459 has disappeared?!</td>
</tr>
<tr>
<td>Status:</td>
<td>open</td>
</tr>
<tr>
<td>Priority</td>
<td>
<select name="pri">
<option value="emergency" selected="selected">Emergency</option>
<option value="high">High</option>
<option value="medium">Medium</option>
</select>
<input name="submit" value="change" type="submit"> </td>
</tr>
<tr>
<td>Login:</td>
<td>unknown</td>
</tr>
<tr>
<td>E-mail:</td>
<td><a class="moz-txt-link-abbreviated" href="mailto:steve@miselconsulting.com">steve@miselconsulting.com</a></td>
</tr>
</tbody>
</table>
<br>
<b>Notes<br>
</b></font><font size="3"><small>Thu May 5 8:24:16 CDT 2005<br>
<br>
</small></font><font size="3"><small>From: <a class="moz-txt-link-abbreviated" href="mailto:steve@miselconsulting.com">steve@miselconsulting.com</a>
<br>
Subject: Customer ID stevemisel / DID 919-249-4459 has disappeared?!
<br>
Body: <br>
------------
<br>
My DID 919-249-4459 is now mysteriously being routed to another <br>
account. According to control.sixtel.net, the DID should be routed to
me.
<br>
<br>
This is not acceptable! Ive had this DID for several months. It is <br>
on all of my corporate filings, correspondence, checks, business cards <br>
and letterhead.
<br>
<br>
I mentioned this to Chris last night on Instant Messenger, but he never
<br>
responded after asking for the DID.
<br>
<br>
Please call me as soon as possible. My direct number is 919-818-9004.
<br>
<br>
Thanks.
<br>
<br>
-Steve
<br>
<br>
</small></font><font size="3"><small>Thu May 5 8:25:20 CDT 2005<br>
</small></font><font size="3"><small>Changed to emergency priority from
client.<br>
<br>
</small></font><font size="3"><small>Thu May 5 23:45:01 CDT 2005<br>
</small></font><font size="3"><small>16 hours on an emergency ticket
without a response.<br>
<br>
</small></font><font size="3"><small>Fri May 6 8:41:35 CDT 2005<br>
</small></font><font size="3"><small>We're now past 24 hours on this
ticket without any form of response. This is not acceptable.
<br>
<br>
Please cancel this account immediately and refund my last payment.
<br>
<br>
If the federal government places their death grip on the VOIP industry,
it will be because of companies like yours.
<br>
<br>
I will make certain the Asterisk community is aware of your complete
lack of support.
</small></font><br>
<font size="3"><b><br>
<br>
</b></font><br>
Based on my experiences, I'd strongly discourage any use of SixTel in a
business environment. If you're horsing around with VOIP, SixTel
might be a good match.<br>
<br>
YMMV.<br>
<br>
-Steve<br>
<br>
<br>
<blockquote cite="mid1112789014.10441.8.camel@photon" type="cite">
<pre wrap="">I finally cut and pasted the CC one time from another purchase
that I was doing simultaneously. One went through and it wasn't SixTel.
Anyway, aside from that their toll-free DID has been working for me
pretty well. Ordering numbers does take too long for my tastes though.
On Thu, 2005-03-24 at 13:33 -0500, Matthew Marlowe wrote:
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">They're horrible - Terrible support response times. Took over 3 weeks to
order a local DID. Took a week to order an 800 DID. They had problems
processing my AMEX card for whatever reason, had to create my account
manually and manually bill my AMEX. I don't find the call quality the
best either.
----- Original Message -----
From: "Robert P. McKenzie" <a class="moz-txt-link-rfc2396E" href="mailto:rmckenzi@rpmdp.com"><rmckenzi@rpmdp.com></a>
To: "Commercial and Business-Oriented Asterisk Discussion"
<a class="moz-txt-link-rfc2396E" href="mailto:asterisk-biz@lists.digium.com"><asterisk-biz@lists.digium.com></a>
Sent: Thursday, March 24, 2005 10:45 AM
Subject: [Asterisk-biz] sixtel.net...
</pre>
<blockquote type="cite">
<pre wrap="">Anyone have any experiece with them? Good, bad, what?
--
Robert P. McKenzie | GammaRay Technical Services Ltd
<a class="moz-txt-link-abbreviated" href="mailto:rmckenzi@rpmdp.com">rmckenzi@rpmdp.com</a> | <a class="moz-txt-link-abbreviated" href="mailto:rob@gammaray-tech.com">rob@gammaray-tech.com</a>
<a class="moz-txt-link-freetext" href="http://www.uk-experience.com">http://www.uk-experience.com</a> | <a class="moz-txt-link-freetext" href="http://www.gammaray-tech.com">http://www.gammaray-tech.com</a>
Ecademy Profile: <a class="moz-txt-link-freetext" href="http://www.ecademy.com/account.php?op=view&id=64014">http://www.ecademy.com/account.php?op=view&id=64014</a>
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</blockquote>
</blockquote>
<pre wrap="">
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<pre wrap=""><!---->
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</blockquote>
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