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Strategic Minds wrote:
<blockquote cite="mid20b99b20412031352512cb3ac@mail.gmail.com"
type="cite">
<pre wrap="">Has anyone had any luck contacting Nufone about tech support? It
seems like they've disappeared off the face of the earth.
I've put in numerous requests for support (since they don't have a
telephone number). All I get is a ticket number from their "Automated
support system"
Calls go unanswered and all of a sudden today, my DIDs don't work. I
haven't been impressed and am starting to wonder as to the financial
viability of the company.
It "feels" like a one man show. I'm not trashing nufone, but it's
starting to sound and feel like a scam.
Anybody feeling my frustration?
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</pre>
</blockquote>
Posting to this mailing list seems to be the best way of getting their
attention. We ran into an issue with getting an 800 # working with
them. Though the problem may very well have been with their provider of
800's, they rarely if ever responded to any support e-mails. Only after
making a threat of canceling CC charges did I get a reply. I do not
like having to make threats to companies, but sometimes its the only
way they will listen. The actuall VOIP service they provide is great
though. Once they #'s are provisioned we have had little if any
downtime with them, and no major problems.<br>
<br>
-- <br>
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Scott Wolf - President<br>
Wolf & Son Solutions, Inc. DBA Aginet<br>
252-255-5557 x601- <a href="mailto:scottwolf@aginet.com">scottwolf@aginet.com<br>
</a><a href="http://www.aginet.com">http://www.aginet.com</a></div>
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