[asterisk-biz] QueueMetrics 19.04 released today

[Lenz Emilitri]

Loway announces the new version of QueueMetrics, its renowned
monitoring and reporting suite.

Version 19.04 introduces a series of new features that make it easier
to use and run it "your way":

* New wallboard features
* Spy, Whisper and Barge functionalities
* Improved reporting: Lost calls, Short calls and Variable filters
* Better WebRTC soft-phone support and experimental support for Freeswitch
* A brand new reporting engine under the hood
* About 90 bug fixes

The wallboard monitoring system is now greatly improved and expanded
in order to reach feature parity with the Real-Time page.

Now you have three "spy" options in order to listen to ongoing calls
for spy, whisper (talk to the agent only) or full barge-in into the
call. These features are controlled by security keys, so you can
easily assign them only to relevant personnel.

QueueMetrics 19.04 uses an updated version of the soft-phone in order
to improve compatibility with the most recent versions of Asterisk;
this will offer a smoother experience and is usable in a professional
environment with the major modern desktop browsers.

The new release includes a new reporting engine that is more efficient
than the previous one, it can work on complex query filters and is
able to pull data from different data sources at once.

For more information about QueueMetrics 19.04 visit the release notes
page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch16.html

QueueMetrics 19.04 supports Asterisk 13, 14, 15 and 16, as well as any
previous Asterisk version and all major Asterisk distributions and is
available as QueueMetrics-Live Cloud hosted service or On-Premise
software package.

For a QueueMetrics trial visit http://www.queuemetrics.com



-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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