[asterisk-biz] QueueMetrics 15.10 is available now

[Lenz Emilitri]

Loway just released a new version of its famous QueueMetrics
call-center suite for Asterisk.

Version 15.10 is guided by usability and layout improvements that make
the call-center management process easier and richer.

This new version supports Asterisk 13.6 and introduces the concepts of
tags, features and skills, as optional ways to categorize ACD traffic.

A "tag" is a specific attribute that splits calls in a queue into
mutually-exclusive subgroups. Tags are meant as a general mechanism to
replace existing "sub-queues" that keep a clean distinction between
the reason why a call was queued and the queue that was used to
process it.

A "feature" is a secondary outcome - for example, an agent does not
just mark a call as being a sale, but they keep track of
business-relevant attributes you want to monitor. Did the caller
accept to be signed up to a mailing list? Now such business goals can
be tracked and analyzed.

A "skill" is a specific attribute of a call that requires a special
ability to be present at a required grade in the answering agent.

Those powerful features make QueueMetrics able to analyze calls at a
finer level.

QueueMetrics 15.10 includes:

- Saving reports on the home page
- Support for tracking skill-based routing
- New reports and real-time monitoring options
- Input of feature codes within the Icon agent page
- New configuration and security-key editors
- WombatDialer integration for scheduled recalls on the Agent's page
- Improved WebRTC softphone
- Updated layouts


Discover what's new in details:
http://manuals.loway.ch/QM_WhatsNew-chunked/ch12.html

QueueMetrics is available as an on-premise or fully hosted solution.
You can get a free evaluation key
fromhttp://queuemetrics.com/try-free.jsp

Thanks
l.



-- 
Loway - home of QueueMetrics - http://queuemetrics.com
Try the WombatDialer auto-dialer @ http://wombatdialer.com