[asterisk-biz] RFP: GSM <-> VoIP Call-Center across 4 Countries in Asia

[Jonathan Barratt]

p.s. Forgot one requirement: a simple web-interface through which to listen to the call recordings…

On 2012-05-23, at 1:31 AM, Jonathan Barratt wrote:

> Hi All,
> 
> For any who might be interested in this sort of work, we have a project coming up in the near future for which we will require a call-center in one country and trunk-scale connections between it and two and later three other countries, all in Asia. The end users will call into GSM SIMs hosted by Asterisk servers situated in their native country, and then SIP will handle the international relay between those hubs and the call-center staff at our primary location; who themselves will also have GSM SIMs to receive direct calls from domestic clients.
> 
> The call center's dialplan will need to be arranged into five different groups to represent the five different companies that will all be working under the same umbrella. The current numbers in terms of SIM Cards/GSM Channels & Day Operators & Night Operators are: 
> 18 & 15 & 6,
> 14 & 8 & 3,
> 34 & 4 & 1,
> 21 & 7 & 3, 
> 4 & 3 & 1. 
> 
> So a total of about 91 channels and 51 operators to start, with rapid growth expected for at least two years after the first 6 months. There are three different mobile network operators serving the call-center site, and a similar variety in numbers at the first three other countries.
> 
> We need all the usual bells and whistles: ACD, Call Recording, Queue Monitoring & Statistics, ability to pause out of queue for short breaks, Agent Metrics (very important), MoH, blind transfers, but not voicemail or call parking. Agents will use soft-phones to start but we're prepared to move to real phones if quality demands it. No need for screen-pops or desktop computer integration yet. One other big item: QoS on the LAN —  we have none as of yet, are currently using a Debian box as our router and unmanaged gigabit switches, so we'll definitely need this added.
> 
> I don't need a formal proposal yet, if you're interested then please just send your qualifications and a rough ball-park estimate on time and *labor* costs but don't stress on them, they're not something you'd ever be held to: I will narrow the pool of applicants down to a short-list and then ask for more detailed, realistic figures as part of what would be considered an official proposal.
> 
> Thanks in advance!
> Jonathan
> CTO
> IntelligentMillionaire.com