[asterisk-biz] a new member with a question

[Babcock, Michael Alex]

hi;
my name is mike and I'm a new member to this list. I have a question  
for you all and i can't figure out how to do this. I work for a company
gwhosting.net
and am curious the software i use uses hooks in php to activate  
functions in a database, and here's what I'm looking to do:
a: caller calls in.
b: caller presses 3 for support
3. Caller is directed to a new menu
4. caller has the choice to 1, administer ticket, 2, connect to a  
support representative, and 3, connect directly to voicemail.
When they press 1 i want them to have to enter there support ticket  
number, and use tts to read there ticket to them. Then be able to  
respond via voice and have it uploaded as an attachment.
I can get the hooks and send them if you think you might wanna help  
with creating this.
Please oh and the main software is whmcs:
http://whmcs.com
or contact me, i like to talk to asterisk users on msn, anyways im me  
with im information below
Michael



thanks for reading
Systems administrator and owner of http://gwhosting.net
msn: messaging at audioficks.net
twitter: http://twitter.com/creepyblindy