[asterisk-biz] VoIP 9-1-1 failure - don't let it happen to you

[Jay R. Ashworth]

On Mon, May 05, 2008 at 12:17:54PM -0400, Steve Totaro wrote:
> >  How do those calls go when you do them, Steve?
> 
> The calls go well with 911.  A few times, the operator seemed slightly
> annoyed but in the DC/Balto area, they are overworked and
> understaffed.
> 
> http://www.911dispatch.com/info/fact_figures.html
> 
> # 1,296 PSAPs are staffed by a single, on-duty dispatcher (NENA, 2003)
> # Washington (DC) receives 1.8 million 911 calls per year, Los Angeles
> 5 million, Baltimore (MD) 1.7 million
> 
> The customer is almost always in shock when I make the call but I feel
> it goes a long way to show that you are not just concerned with
> selling a system and making a buck, you actually care about their
> wellbeing.  The six or seven that had the wrong information, the
> customers were very thankful that I the testing.

Ok. 

So what do you *say*, in reply to "what is your emergency?"

(Around here, they *really* don't want you calling to check on movie
times. :-)

Cheers,
-- jra
-- 
Jay R. Ashworth                   Baylink                      jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com                     '87 e24
St Petersburg FL USA      http://photo.imageinc.us             +1 727 647 1274

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