[asterisk-biz] Open Letter to Terravon.com

[Mike Diehl]

This is an open letter to terravon.com.  If anyone has any reason to believe 
that any part of this letter is untrue, please, come forward and show us any 
evidence you may have to disprove what I've said here.

I have been a Terravon customer since 2006 and have in the past been quite 
vocal about my satisfaction with the service I've received from them:

http://www.linuxjournal.com/article/9111#comment-169777

Now, unfortunately, their service has become non-existent and even potentially 
fraudulent.

I have tried many times to contact them in order to give them the chance to 
remedy the problems I've had with their service.  These attempts are 
evidenced by many attempts to contact them via email and telephone.  Almost 
all of my attempts to contact them have gone unanswered.  Those few times 
that they've contacted me have been via telephone messages that were so badly 
broken up that they were unintelligible or by email messages that were so 
incomprehensible as to be equally unusable.  At this point, their automatic 
ticketing system doesn't even seem to be issuing new ticket numbers for 
incoming support requests.

In a nutshell, here are my complaints:

1.Some of my number port requests have gone completely unanswered.  I've lost 
customers because Terravon was unable to port their numbers, and further, 
they were unable to even reply to my requests.
2.My toll-free number, 18002546105, that I provisioned from Terravon, has 
never worked. Not once.  Never.
3.None of the support request that I've submitted in the past year have been 
answered except, only sometimes, by an automated reply-bot.
4.In an effort to get away from iax2 trunking, I've used their web portal to 
configure a sip trunk.  I've never been able to get their sip trunk to work, 
even though similar configurations work with other providers.
5.Terravon has been billing me for DID's that they no longer route.  For 
example, I have DID's that have been ported to other providers since 2/07 
that they are STILL billing me for!  By now, this has come to several $100 
dollars.

This situation has been going on now for some time and that is obviously my 
fault for allowing this to continue.  But the core complaints are solely 
their responsibility.  None of my attempts at contacting them has been 
answered.

At this point, in my experience, their service is completely useless.  I also 
don't expect to get any of the money back that they have over-charged me.  
So, let this letter stand as a warning to stay away from this company at all 
costs.

If, however, they choose to resolve the problems that I've outlined above, 
I'll be happy to post a status update to any and all forums that I've posted 
this letter to.


-- 
Mike Diehl