[asterisk-biz] CLARIFY FW: Full Call recording solutions ?

[Mitul Limbani]

Hello Richard,

First thing first, asterisk already has native application which can be 
used for recording voice, we use it all the while in our call center 
solution.
2nd thing, since asterisk does support complex IVRs, you might as well 
consider to get something similar done on it, it does support VoiceXML 
to some extent, but i still feel that you may just not require any 
VoiceXML, asterisk has kinda change the whole fundamental of how IVR 
were being handled via VoiceXML (there by kinda making it redundant, 
but since most legacy apps have been developed over years on voicexml, 
people find that easier, well i personally find asterisk + AGI a more 
deadly combination then VoiceXML :) again these are my ideas)

(well here goes the shameless plug :P )

In any case, if you require further consulting we may be able to help you.

Thanks & Regards,
Mitul Limbani,
Founder & CEO,
Enterux Solutions,
The Enterprise Linux Company (TM),
www.enterux.com


Quoting 411XML Richard Weerts <asterisk at ndis.us>:

> We are looking for FULL CALL recording solutions.
>
>
>
> That is, record the ENTIRE CALL both caller and IVR system (or live operator
> transfer, whatever) from beginning to end.
>
>
>
> After "this call may be recorded ." of course.
>
>
>
> Thanks for any ideas or references .
>
>
>
> From: 411XML Richard Weerts [mailto:asterisk at ndis.us]
> Sent: Tuesday, January 22, 2008 12:16 PM
> To: 'asterisk-biz at lists.digium.com'
> Subject: Full Call recording solutions ?
>
>
>
> We have a client requirement to record complete calls on some IVR programs.
>
>
>
> Platform: T-1 line into Digium/Asterisk gateway box, routed via VOIP to
> local VOXEO/W2003 server for most IVR operations.
>
>
>
> Anyone have suggestions for a full call recording platform?  We can put
> additional hardware in the cage if necessary.
>
>
>
> Thanks.
>
>
>
> --
>
> Richard Weerts
>
> National Directory Information Services, LLC
>
> 61 Moraga Way, Suite 1
>
> Orinda, CA  94563
>
> voice (925) 254-6518
>
> fax (925) 940-9509
>
> rweerts at 411xml.com
>
> http://411xml.com/
>
>
>
> 411XML is a registered trademark of
>
> National Directory Information Services, LLC
>
>
>
>