[asterisk-biz] Distributed Call Center -- Please Help define

[lenz]

Hello Naveed,
while we do not do the imnplementation, our call center monitoring suite  
QueueMetrics is meant to operate on a cluster of Asterisk servers doing  
inbound or outbound and do the reporting and real-time monitoring based on  
business rules and not which box is actually processing the call. We have  
a number of clients who implemented pretty interesting things on top of  
that and are quite happy :)
See http://queuemetrics.com for more details, or contact us off-list.
Thanks
l.



In data Fri, 01 Feb 2008 00:58:04 +0100, Naveed Nazir  
<naveed_nazir at yahoo.com> ha scritto:

> I have an opportunity to bid for setting up and management of a  
> distributed call center. The client plans to grow to 1000 seats between  
> multiple locations.
>
> Can some one guide me to the solutions available out there (commercial &  
> open source). I would also like to hear about your good  or bad  
> experiences with a particular solution, or their known quirks.
>
> What kind of numbers are we talking about. What would the team recommend  
> as a good distributed architecture.
>
> Are there any providers of 800 toll free service that can take the call  
> nationally, then make a SIP or SS7 querry to our database engine and  
> terminate to a dynamically assigned number anywhere in the country using  
> our response. Ideally, we would like to be in the media stream for  
> monitoring / recording / quality control purposes.
>
> Feel free to contact me offlist with any proposals.
> Thanks for your help in advance.
> Naveed
>
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