[asterisk-biz] Xorcom's X1000 V.s Digium's Appliance

[Craig Lawrence]

Hi

We're looking to buy a few of Appliance Units for a customer install and
just noticed that there's a new one from Xorcom
http://www.xorcom.com/products/xr1000.

We've yet to touch either unit and we're wondering whether anyone is
able to comment on the relative merits of Digium's Appliance V.s
Xorcom's XR1000 in terms of price, concurrent calls, max SIP
registrations, heat, Voicemail limits, transcoding limits, tech support,
etc?

As far as I know the Asterisk Appliance is USD$1250 or so and the end
customer is encouraged to purchase support - see
http://www.digium.com/en/products/hardware/subscriptions.php.  

The BIG problem here is that the support service isn't supplied by the
vendor but by the Digium Distro in your region (as far as I can
determine).  This wouldn't normally be an issue for us, however the
Digium Distro in our region is actually in the same market selling
Asterisk solutions and consulting services. There is a real risk that
they will speak to and poach our customer after we do all the sales leg
work. 

Therefore the Xorcom could be a better choice - we could sell a similar
subscription based support service (thanks Digium for drafting that up)
using our 1st level and 2nd level support engineers with email support
from Xorcom.

BTW - I'm only considering Xorcom as an alternative as I hear good
things about their products and I also hear that they were involved in
development of the Asterisk Zaptel drivers (so they should know their
stuff). I'm not looking for suggestions of alternative appliances.

Thanks

Craig Lawrence


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Jim Capp
Sent: Friday, 21 September 2007 4:16 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] 2nd Try: Looking for bids on FAX
implementation.

Nate,

      We currently do something like this for La-Z-Boy Chair Company
using spandsp and txfax/rxfax.

Jim


On Thu, Sep 20, 2007 at 11:18:36AM -0600, bill dwyer wrote:
> Good Morning,
>    We are looking for assistance in implementing a FAX system based on
> either Asterisk or a variation of a Open Source telecom system. We are
going
> to be using a T1 (PRI) split in half for 12 lines of traffic and the
other
> half for data. Using a Digium card, (not purchased yet) This is pretty
> straight forward, we have considered using IP Fax (t.38) but I
understand
> that it is not the most reliable. I would be interested in discussing
our
> options. Below is the basic idea of what we are looking for.
> Briefly the system requirments are as follows:
> 
> Purpose: To develop a PC based Fax Switch that is capable of handling
up to
> 8 simultaneous faxes concurrently. The system should be able to
translate
> incoming faxes from outside Fax machines into and Email attachment.
Outgoing
> faxes should be faxed out from Email and translated into a fax that
can be
> sent to consumer fax machines. The system will be able to receive
account
> activation/termination information from the CRM, and interface with
our
> customer database.
> 
> I would like to have a demo of this running by the 20th of next month
if at
> all possible. I will provide all of the hardware, T1 and colocation, I
just
> need an implementor. Thank you.
> 
> Please contact me at nate (a) emericamedia.com
> 
> Nate Sann
> 
> C.O.O. - Emericamedia

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