[asterisk-biz] Preventing Fraud in VoIP Transactions

[Eric Chamberlain]

Internet Fraud is a huge problem for anyone doing business on-line and the credit card companies, PayPal, and Google Checkout don't really care, because they get their money back and fees from the merchants.

We have started using Visa's Verified by Visa program and MasterCard's SecureCode programs, in some cases these programs protect the merchant from chargebacks, even if the customer is not enrolled in the program.

With American Express, we open charge verification cases.  AmEx contacts the card holder and verifies the transaction.

In other cases, we ask the customer to sign a receipt and fax or e-mail a front and back copy of the credit card, and a copy of a government issued photo id and we verify the credit card information with the issuing bank.

--
Eric Chamberlain, CISSP
Chief Technical Officer
Voxilla - http://voxilla.com/

> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-
> bounces at lists.digium.com] On Behalf Of Peter Beckman
> Sent: Wednesday, November 07, 2007 12:49 PM
> To: asterisk-biz at lists.digium.com
> Subject: [asterisk-biz] Preventing Fraud in VoIP Transactions
> 
> Has anyone noticed that almost all the fraud perpetrated lately has all
> come from AOL IP's?  It's driving me nuts.
> 
> Anyone have any suggestions on how to detect people using stolen US/Canada
> credit cards for VoIP services?  We're doing all sorts of stuff now, using
> MaxMind, Payflow Fraud Protection Services, and even automated phone-based
> verification, but these fraudsters keep on getting through, using what I
> assume to be Skype or other VoIP provider phone numbers to confirm their
> accounts.
> 
> I guess I could just block AOL from signing up, but for a lot of people
> that is their ONLY connection to the net.
> 
> Beckman
> --------------------------------------------------------------------------
> -
> Peter Beckman                                                  Internet
> Guy
> beckman at angryox.com
> http://www.angryox.com/
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