[asterisk-biz] Anybody know how to get a response from SellVoIP.net?

[John Scully]

If it does not violate any NDAs, may I ask what services were being purchased from this vendor, and how much they required in deposit?  I have been amazed at the number of vendors requiring large deposits, then folding and pretending to still be live.  I think this is the third similar thread over the last six months.

JOhn Scully


  ----- Original Message ----- 
  From: Mark Holm 
  To: Jed Stafford ; Commercial and Business-Oriented Asterisk Discussion 
  Cc: helpdesk 
  Sent: Tuesday, May 08, 2007 3:19 AM
  Subject: RE: [asterisk-biz] Anybody know how to get a response from SellVoIP.net?


  Jed,

  Glad to see you are still amongst the living. I don't generally use the Lite Portal as there is still some functionality in the Old one that I can't get to in the Lite one. I have been in and out of it for the last 4 weeks though and this is the first time I have seen those names there. That said, as stated in my original message and in the new ticket I placed this afternoon (still no response there) I did try and convert over to using the new names as found in the FAQ (which also match up with the portal). All 4 of those names are also timing out just like the static IPs. I'm not even getting a response back from your systems. These are older accounts attempting to register a  TrixBox PBX, and setup using your TrixBox plug-in. They worked up until you moved everything and now they don't. 

  The account I am fighting first is: 8616010000000003 against static IP address (mine) 69.30.46.122.

  Even a hint at the problem would be great. This whole fiasco has completely destroyed our credibility about how good VoIP is, since we can't even get our own office numbers worked out.

      markh

  P.S. Any chance that your own published number will start working any time soon so I could have a direct call with support?



------------------------------------------------------------------------------
  From: Jed Stafford [mailto:jeds at bluecorporate.com] 
  Sent: Monday, May 07, 2007 5:28 PM
  To: Commercial and Business-Oriented Asterisk Discussion
  Cc: helpdesk
  Subject: Re: [asterisk-biz] Anybody know how to get a response from SellVoIP.net?


  The DNS entries are provided on the main page of the portal login. 


  -Jed




  On May 7, 2007, at 5:12 PM, Mark Holm wrote:


    I have been trying to get help on this from Jed or anybody Since April 4 when all my accounts went down. I followed all the instructions that Jed sent out for requesting the DID move, but NEVER received a message stating the new server names that should be used for registering with the new servers. I just noticed this afternoon that the FAQ section on their web site has a new list of names on it now that they say to use to check access speed with. Are those the names we should also be registering with? I tried plugging them into my setup, but am still not getting registration.

    Mean while all of my inbound numbers continue to give the message "You have reached a non-working number" when called. I have tried calling them, but their original number gave the same non-working number message also, and now it says you have to use area code 253 instead of 206, but that number also comes back with non-working number messages as well. How are you supposed to contact a company that is supposedly "still in business", but who's main published line doesn't work and doesn't respond to trouble tickets?

    I currently have 7 outstanding tickets in their system, 4 marked CRITICAL that range from requests for help to please for assistance, and have yet to receive ANY response from ANYBODY at SellVoIP. I even went so far as to report them to the Oregon PUC, but they can't reach them either.

    Jed, 

    If you are still lurking on this listserver, can you PLEASE let us (me specifically) know: 

    1) How to contact you or your support team in a manner that will get an answer? 
    2) How to get a copy of the mystery email stating that Static IP addresses were changing to DNS names and what they should be changed to? Better yet, what should the correct SIP settings for a server with a static address?

    3) Baring getting it working again, What is needed to facilitate a number port from your system and get a refund of the moneys sitting in my accounts on your system.

    Hopefully you can sense my frustration on this. We've been with you for almost 2 years and were a supporter until now. Help me be a supporter again!?!

            markh 

    ================================================ 
    Mark A. Holm 
    InfoArch, Inc.                                  
    7456 SW Baseline, PMB#123.         Office: (503) 943-3202 
    Hillsboro, OR 97123                        Fax:    (503) 591-8584 
    http://www.infoarch.com                 <mailto:markh at infoarch.com> 



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