[asterisk-biz] Need feedback on vitelity

[Peter Beckman]

On Sat, 24 Mar 2007, Mark C wrote:

> Mail list wrote:
>
>> Anyone here uses Vitelity as voip provider ? Their pplans looks good but i 
>> need some feedback from existing customers if any here .
>
> Good Service...Great Price...Lousy Customer Support.  I make use of them from 
> time to time.  I have found that they are good to use as long as you  don't 
> have a problem.

  I've used Vitelity for about 200+ DIDs and thousands of minutes of
  termination and origination, and they almost always respond to trouble
  tickets within hours outside of 9-5 M-F, and sometimes within minutes
  during business hours.  Even when I had problems, I feel they respond in a
  reasonable amount of time.

  I don't expect 24x7 phone support from Vitelity for the prices they charge
  and the amount I bill per month.  If you are spending $20K+ a month with
  them, I'm sure they'll be happy to offer a higher level of support than if
  you are spending $20/month.

Beckman
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Peter Beckman                                                  Internet Guy
beckman at purplecow.com                             http://www.purplecow.com/
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