[asterisk-biz] VOIP ITSP warning

[Matthew Rubenstein]

	I like seeing *accurate* complaints about vendors on this list, when
they're not so much "airing out feelings" and more "consumer reports" of
factual experiences. Of course I want to see the reports only after the
usual (and maybe some attempts at extraordinary) channels with the
vendor have been attempted. And I of course filter any reports by the
credibility of the reporter, weighted by past experience with them on
this list and elsewhere and cross-referenced to corroborating research.
The vendor's response is also taken into account, including if they do
not respond.

	I don't like relying on whether a vendor is a "good guy" unless I'm
planning to have a beer with them. I like actual performance reports,
including rapid turnaround on customer service. The more info the
better, especially in the relative vacuum of coverage of Asterisk VoIP
carriers.


On Fri, 2007-03-02 at 15:29 -0500, Brian Fertig wrote:
> I think its came over the last couple years for people to feel they need 
> to
> air out their
> feelings on this list.  This should not be the case.  I know John at
> voipjet.  He's a good
> honest guy.  Granted he isn't the quickest to return emails but if there 
> is
> a problem he is
> apt to fix it quickly.  I wouldn't go off the deep end in this list.  Try 
> to
> work with your
> vendor to resolve the problem.  Don't bring it here unless you are
> absolutely burned and have
> no other recourse.
> 
> --
> ........::::::::::.........
> Brian Fertig
> Director of Engineering
> Molten, Inc.
> Delaware Office
> Office 800.418.4380 x 160
> Direct 302.338.9601
> 
> 
> |-----Original Message-----
> |From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-
> |bounces at lists.digium.com] On Behalf Of Tim Booth
> |Sent: Friday, March 02, 2007 3:01 PM
> |To: Commercial and Business-Oriented Asterisk Discussion
> |Subject: Re: [asterisk-biz] VOIP ITSP warning
> |
> |Do really feel it necessary to share this info with the world? Maybe
> |it's an honest mistake!
> |
> |Kim C. Callis wrote:
> |> Today, I was doing my morning banking and was surprised (actually
> |> shocked) that there was not one but two transactions from VOIPJet for
> |> $250 each. Of course, although they are a ITSP is never surprised me
> |> that a lot of the ITSP never seem to actually have a real phone number
> |> to reach them. After waiting to see if I would get a return e-mail
> |> (and this point, no), I opened up a ticket with PayPal for the
> |> unauthorized transaction. I knew that the service was going bad, but I
> |> didn't expect this.
> |>
> |> Just a word of warning
> |>
> |> --
> |> Kim C. Callis
> |> kim.callis at gmail.com <mailto:kim.callis at gmail.com>
> |> _____________________________________
> |> "A human being should be able to change a diaper, plan an invasion,
> |> butcher a hog, conn a ship, design a building, write a sonnet, balance
> |> accounts, build a wall, set a bone, comfort the dying, take orders,
> |> give orders, cooperate, act alone, solve equations, analyze a new
> |> problem, pitch manure, program a computer, cook a tasty meal, fight
> |> efficiently and die gallantly.
> |> Specialization is for insects!"
> |> -- Robert A. Heinlein
> |> ----------------------------------------------------------------------
> |--
> |>
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> |--
> |
> |Tim Booth
> |VisionCom
> |/(207) 828-4600/
> |MaineVoIP Systems
> |/(207)321-2789/
> |Snap VoiceMail
> |/1-866-666-5898/
> |Snap Box 1001
> |
> |" Ask me about Snap VoiceMail "
> |
> |
> |
> |
> |
> |
> |
> |
> |
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> 
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(C) Matthew Rubenstein