[asterisk-biz] View from a side competitor

[Kim C. Callis]

In thinking about the consultant/manufacturer relationship, I could see a
better win/win program that would be beneficial to all.

1.) Consultant create relationship with client and sells the client on using
Fonality (as an example) for equipment
2.) Fonality provides a discounted price for the equipment to the
consultant/reseller
3.) Consultant/reseller pays support fee to Fonality to provide Tier 2
support (and at some point either pay for more support or pay per incident
fee)
4.) Consultant provides Tier 1 support to client and continues to foster and
maintain relationship with client.
5.) Any future equipment is purchased though Fonality and the profile is
updated with the additional equipment and the client with pay for support of
the new equipment.

Across the board everyone benefits... I think that most consultants provide
other services beyond telephony systems, and it is important to not lose the
relationship built, bt instead be able to provide all needed services and
allow the consultant to remain the single point of contact.

Just passing thoughts!




On 2/17/07, Kim C. Callis <kim.callis at gmail.com> wrote:
>
> Dean,
>
> I agree whole heartedly about the short sightedness of Fonality. There is
> something wrong with the equation when there is no longevity for the
> consultant to bring clients into the Fonality (and as I look at over
> companies, the same hold true) fold. I think that the only way to be
> successful is the form some partnership with one of the of the plethora of
> PC stores in the area, and a relationship ship with a VOIP equipment
> provider, and go forward from there.
>


-- 
Kim C. Callis
kim.callis at gmail.com
_____________________________________
"A human being should be able to change a diaper, plan an invasion, butcher
a hog, conn a ship, design a building, write a sonnet, balance accounts,
build a wall, set a bone, comfort the dying, take orders, give orders,
cooperate, act alone, solve equations, analyze a new problem, pitch manure,
program a computer, cook a tasty meal, fight efficiently and die gallantly.
Specialization is for insects!"
-- Robert A. Heinlein
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