[asterisk-biz] Virtual PBX / online IVRS solution for endcustomers

[Alex Epshteyn]

Hi Sam,

Thirdlane Multi-Tenant software provides 3 levels of administration (and
additional permissions settings) - switch manager (you), tenant level
administrator (which could also be a reseller) and end user (who owns an
extension).

End users have all the necessary tools to manage their call forwarding,
voicemail, etc - and this interface is quite user friendly. 

For switch manager and tenant level administrators we tried not to limit
Asterisk functionality - so perhaps initially you may find it to be too
"manual", but you will appreciate this approach in the long run when you
find out how much it allows you to do in relation to less "manual"
solutions.  

By the way, we are coming out with a new redesigned and highly improved user
interface - stay tuned and check back on our website
http://www.thirdlane.com.

Please feel free to contact me off list for details.

Best regards,
Alex
 

Alex Epshteyn
Third Lane Technologies, LLC
http://www.thirdlane.com

> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-
> bounces at lists.digium.com] On Behalf Of Sam Tam
> Sent: Wednesday, February 14, 2007 9:35 AM
> To: 'Andrew Checkov'; 'Commercial and Business-Oriented Asterisk
> Discussion'
> Subject: RE: [asterisk-biz] Virtual PBX / online IVRS solution for
> endcustomers
> 
> Well I have had a look on that as well but the interface is too simple and
> rather manual
> I want something that my customer can login and do it himself
> 
> 
> -----Original Message-----
> From: Checkov, Andrew [mailto:acheck at astelnet.net]
> Sent: Wednesday, February 14, 2007 5:37 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] Virtual PBX / online IVRS solution for
> endcustomers
> 
> Hello Sam,
> 
> Wednesday, February 14, 2007, 10:26:35 AM, you wrote:
> 
> ST> Hello all
> ST> I am wondering anyone would have a software similar to the one used by
> ST> Virtualpbx.com or so
> ST> Where end customer can setup their virtual switchboard online and pay
> for it
> ST> without any work from ourside?
> ST> Sam
> You can setup similar service with Thirdlane PBX Manager Multi-Tenant
> version. Administrator of this box can setup new tenant PBX with
> specific limitations on quantity of extensions, mail-boxes, Voice
> Menues and other resourses. Later this virtual PBX can be totally
> managed by Tenant admin. This virtual PBX can be created empty or
> generated
> according to
> selected template - this way you can setup some default dialplan
> patterns etc.
> 
> PBX Manager has a Bulk Generator (you will have to specify extensions
> range or upload CSV file with extensions list and it's Names) which
> will generate extensions, SIP friends, mailboxes, client's logins etc
> at one click.
> 
> You can define some outbound routes which can be shared between tenants.
> Every tenant can setup it's own routes - both incoming and outgoing -
> which will not be viewable by others. Outbound routes can be arranged
> by few classes of service - local and emergency, restricted and
> unrestricted. This way you can limit every extension which places it
> will be allowed to dial.
> 
> This product is a Webmin module - famous linux administration
> software. It allows you to sctrictly control access rights of system
> users. For example you can create few admins for one tenant - one will
> have access to all settings of it's virtual PBX, and second will have
> access only to extensions settings.
> 
> Each extension of tenant PBX has a separate login to access the User
> Portal
> where he can control settings of it's own extension  - call forwarding,
> follow-me, call screening, call recording etc...
> 
> All actions in the system are processed by built-in scripts written on
> generic asterisk dialplan commands.
> 
> You can create your own script (or clone and modify built-in script)
> and assign it so some new action or override default action - e.g. how to
> process incoming call to exact extension or
> how to process some feature extension say *89. Those scripts are defined
> with parameters, their types and descriptions. This way when you select
> some script for some action you will have to fill form fields of those
> parameters.
> In case when parameter has type of extension, you will see current list of
> defined
> extensions and will have to make a selection from this list. This way
> you will have much less chanses for wrong action.
> 
> Unfortunatelly at current stage this software store all config files
> as usual asterisk *.conf files. As I know DB-based realtime configuration
> will be available soon.
> 
> Another disadvantage is luck of any billing software - so you can bill
> customers only at flat rate like for virtual web-server hosting.
> 
> I can't say that it a solution for big ITSP - mainly due to lack of
> realtime configuration. We use it in our business - currently we has
> few dozends virtual PBXs per one box - each with 10-30 extensions.
> I beliabe when PBX Manager will be switched to realtime config we
> can greatly increase quantity of virtual PBXs per box and will have
> much more flexible solution.
> 
> --
> Best regards,
>  Andrew                            mailto:acheck at astelnet.net
> 
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