[asterisk-biz] Carriers not allowing CallerID to be set to a 800number?

[David Aldworth]

Hi Mike -

I'm sorry to hear you may go but I certainly understand how this change
affects you.

We have a thread on the subject which may be helpful here:

http://www.teliax.com/forum/viewtopic.php?t=771

The bottom line is that although Tier 1 or Tier 2 carriers will accept the
toll-free callerid we pass to them, because there is no identifiable
OCN/LATA for the ANI of the calls the applicable rate will be the *higher*
of the destinations intrastate rate or a fixed rate. Upon querying our
customers regarding this problem most agreed passing a valid 10 digit local
number as callerid was more a more attractive option than paying a higher
rate. That said, we are working on a way to make this optional. Meaning that
if you want to pass a toll-free callerid and pay a higher rate, you'll have
that option.

There are certainly many voip carriers that will allow you to pass a
toll-free callerid, however, I would assert that most are unaware of the
cost they are incurring. Of course, I could be wrong about that ... :)

Kind regards,
 
David Aldworth
Teliax Inc.
http://www.teliax.com/
888-270-3688
 
Great Rates. Outstanding Service

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Mike Benoit
Sent: Wednesday, April 18, 2007 12:45 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] Carriers not allowing CallerID to be set to a
800number?

I've been with Teliax for a few years now and they have been great,
however recently they stopped allowing us to set our callerID to the 800
number we have with them. Here is their explanation:

"Effective April 16th please note that all outbound dialing will need to
pass a valid *LOCAL* 10 digit number for your callerid. This applies to
callerid set using the Teliax portal or your own SIP/IAX user agent.
This change is the result of carrier push to raise rates on termination.
We do not intend to raise rates in the foreseeable future but must take
action to control our costs. As such, any calls passed through teliax
with a non-valid callerid (this means toll-free CID as well) will be
allowed to pass but with a newly generated interstate caller ID."

Is this something that will be happening across the industry, or is it
specific to Teliax? This is causing us all sorts of problems, so is
there a good VOIP company out there that:

a. You can actually call and get a hold of someone.
b. Offers US-48+Canada toll-free DIDs.
c. Central or West coast servers.
d. Decent rates, in the 2.0cents/min range preferably.

I hate to leave Teliax, but this is pretty much forcing us to do so.