[asterisk-biz] Anyone try to call VoIP Supply?

[Garrett Smith]

Matthew:

No one that I know of at VoIP Supply took anything you said as criticism. In
fact, we thought you had some excellent thoughts on the issue of failover
and the underuse of Asterisk.

No harm done on our end.

Garrett

Garrett Smith
gsmith at voipsupply.com
 
716-250-3408 Office
716-903-9495 Cell

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Matthew
Rubenstein
Sent: Tuesday, October 17, 2006 3:26 PM
To: Asterisk-Biz
Subject: RE: [asterisk-biz] Anyone try to call VoIP Supply?

	As someone who was quoted in the message quoted below, and who
commented "critically" on VoIPSupply's outage, I'm curious to see
whether anyone responding from VoIPSupply was able to comprehend the
parts of my messages which specifically excluded VoIPSupply (and anyone
else in these conditions) from any direct criticism. Excluded from any
disappointment that anyone wasn't meeting expectations of failover,
which I specifically stated I didn't expect people to meet at this early
stage of the game. Whether anyone responding could tell that I
specifically said this outage was a lesson for everyone as the future
unfolds of the benefits of Asterisk that we might not be using until too
late, which we can use.

	I now return us to the regularly scheduled misinterpretation by
lurkers
of constructive criticism of the underused benefits of Asterisk as
personal attacks.


On Tue, 2006-10-17 at 10:50 -0500, Jim Murphy wrote:
> Cory,
> 
> In case you couldn't watch the posts, you guys were catching a little
> flack from some of the folks on this listserv while you were down.  It
> was mostly along the lines of "why aren't they survivable if they're
> using Asterisk", and "don't they eat they're own dogfood?"
> 
> Just thought you should know in case you wanted to address it publicly.
> Actually, lots of folks came to your defense as well, which was nice to
> see.
> 
> All in all, no big deal probably, but I would have liked to know if we'd
> been down for a couple of days and I thought you would too...Jim.
> 
>  
> 
> Jim Murphy
> Sotel Systems, LLC
> 19 Worthington Access Drive
> Maryland Heights, MO  63043
> 314-787-1730
> 314-787-1480 fax
> jmurphy at sotelsystems.com
> http://www.sotelsystems.com
>  
> 
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Cory Andrews
> Sent: Tuesday, October 17, 2006 9:40 AM
> To: 'Commercial and Business-Oriented Asterisk Discussion'
> Subject: RE: [asterisk-biz] Anyone try to call VoIP Supply? 
> 
>  VoIPSupply operations are completely back online as of this morning.
> Grid power and carrier services have been restored to our area.  My
> apologies to any customers who were inconvenienced in the last several
> days.  We experienced an odd weather event with results quite similar to
> the aftermath of a hurricane.
> 
> If anyone reading this has unresolved customer service issues which need
> immediate assistance, feel free to contact me directly and I will gladly
> intervene on your behalf.
> 
> Regards,
> 
> 
> Cory Andrews
> Executive Vice President
> ++++++++++++++++++
> VoIPSupply.com
> PBXSelect.com
> ++++++++++++++++++
> 454 Sonwil Drive
> Buffalo, NY 14225
> voice direct - 716.250.3402
> fax - 716.630.1548
> e - Cory at VoIPSupply.com
> m - 716.907.4059
> aim - B2Cory
> 
> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of sales
> department
> Sent: Friday, October 13, 2006 4:23 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [asterisk-biz] Anyone try to call VoIP Supply?
> 
> on 10/13/06 2:34 PM, Matt at mhoppes at gmail.com wrote:
> 
> > Yeah.. I just posted a question about this to the regular list.
> > 
> > Our sales guy has been offline for 2+ days.  Their 800, and direct 
> > lines are FAST busy (not busy).. canadian store and blogs are offline.
> > Did they have a fire or something?  I just ordered from them on Friday
> 
> > of last week... and got my item on Tuesday.
> 
> 20+ inches of snow to the Bflo area last night....my Dad lives in 
> 20+ N'Falls
> and was hit hard too.  The airport was/is closed as is the NY State
> Thruway, a road that prides itself on staying open.
> 
> I believe that VOIP Supply is very close to the airport [Williamsville]
> area so it would not be surprising to me if they are out of power due to
> the storm.  
> 
> <robb>
> 
> 
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-- 

(C) Matthew Rubenstein

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