[asterisk-biz] International Origination

[Matt]

Exactly.. and that's what I need to avoid.   As a general rule we do
not offer 24/7 technical support for our customers, however the call
center is open 24/7 since we do call center outsourcing for some
clients (but the call volume is low, so the techs take the calls from
home over VoIP)... normally they get a good nights sleep... if I had a
customer say 'can you offer me 24/7 support for my DIDs', I would put
them onto the 24x7 support queue.... someone is actually there 24x7.
I don't care if you are at home or at the office when you answer my
call... all I care about is that someone will ACTUALLY ANSWER my call
24x7 and that they can resolve my issue in a timely fashion.

On 11/29/06, Paul <ast2005 at 9ux.com> wrote:
> Weeks back I posted something about vonage(retail) being the only
> provider so far that I gotten any after hours support from. I asked if
> anybody could add to the list. I want DID's that can be used in
> products/services that I sell to the general public. That means 24/7
> support. Without 24/7 support I consider a DID to be usable for hobby
> and development needs only.
>
> I have asked a few of the largest other providers(who are well known on
> these lists) about 24/7. The response is something about several people
> "usually" monitor the ticket system from home. That is not good enough.
> 24/7 means you always have somebody on duty. Sometimes I wake up in the
> middle of the night and want milk and cookies. I "usually" check email
> while I enjoy that. I don't tell people that I have 24/7 support because
> of that.
>
> It reminds me of rebranded "virtual ISP" companies in the past. The
> actual provider had 24/7 support but the end user had to go through some
> middleman that sold him the dialup service. If the middleman you buy
> from only works bankers hours, you might be without service an entire
> weekend although the provider has 24/7 support staff. I think we get the
> same kind of deal from some of these voip resellers of resellers.
>
> Mike Hammett wrote:
>
> > Your due diligence would make it Matt-knows-what.  You should carry
> > out your due diligence with every provider.
> >
> > I'm sure we all fit in-between the two cases you just posed:  Vonage
> > and hobby, yet you have to be almost Vonage size to have any real
> > bargaining power with the LECs.  That is where resellers and services
> > like DIDX come in to play.
> >
> >
> > ----
> > Mike Hammett
> > Intelligent Computing Solutions
> > http://www.ics-il.com
> >
> >
> > ----- Original Message ----- From: "Matt" <mhoppes at gmail.com>
> > To: "Commercial and Business-Oriented Asterisk Discussion"
> > <asterisk-biz at lists.digium.com>
> > Sent: Wednesday, November 29, 2006 2:02 PM
> > Subject: Re: [asterisk-biz] International Origination
> >
> >
> >> I refuse to use DIDx because of the way they want me to allocate
> >> numbers to them and how everything needs to route through them.  I
> >> want to go straight to the source for my routes and numbers.   DIDx is
> >> great if you are trying to run a hobby VoIP service... or maybe even a
> >> small PBX for a small company, but you can't honestly tell me that any
> >> large corporation would trust putting their customer numbers into the
> >> hands of who-knows-what.
> >>
> >> On 11/29/06, Al Bochter <Al.Bochter at bochterservices.com> wrote:
> >>
> >>>
> >>>  I have two FREE numbers from www.didx.net
> >>>
> >>>  One in the UK . That is useless to me.
> >>>  One in OH Thats one is ok only if I want to pay LD Fees to test your
> >>> service
> >>>
> >>>  I was looking to order one in Altoona PA.
> >>>  And I tried to enter Toll Free DID'S to sell with no luck.
> >>>
> >>>  I can't say anything bad about the service at this point... I never
> >>> used
> >>> the service... But think about buying and selling there... Maybe!
> >>>  If the service is any good..
> >>>
> >>>  We will see what the list has to say about your service.
> >>>  Best regards,
> >>>
> >>> Al Bochter
> >>> Bochter Services
> >>> http://www.BochterServices.com/?t=Email
> >>>
> >>> (VOIP PBX) 1-866-638-1254
> >>>
> >>> (Voip PBX) Free World DialUp: 780-217
> >>> WebSite: http://www.freeworlddialup.com/
> >>>
> >>> We have Toll Free DID's instock
> >>> * * * NO MONTHLY FEE - LIMITED TIME ONLY * * *
> >>> http://www.bochterservices.com/?t=TF(NM)did
> >>>
> >>> BUY Coins, Silver and Gold
> >>> http://www.bochterservices.com/?j=gold&t=email
> >>>
> >>> For new and used security items
> >>> http://www.bochterservices.com/?j=store&t=email_security
> >>>
> >>>
> >>>  Linda Goldsmith wrote:
> >>>  Dear Al,
> >>>
> >>> Why don't you Signup for a FREE Account, get 2 Free numbers, and try
> >>> it for
> >>> your self ?
> >>>
> >>> www.didx.net
> >>>
> >>> Linda
> >>>
> >>> Date sent: Wed, 29 Nov 2006 11:46:03 -0500
> >>> From: Al Bochter <Al.Bochter at bochterservices.com>
> >>> Organization: Bochter Services
> >>> To: Commercial and Business-Oriented Asterisk Discussion
> >>>  <asterisk-biz at lists.digium.com>
> >>> Subject: Re: [asterisk-biz] International Origination
> >>> Send reply to: Commercial and Business-Oriented Asterisk Discussion
> >>>  <asterisk-biz at lists.digium.com>
> >>>  <asterisk-biz.lists.digium.com>
> >>> <mailto:asterisk-biz-request at lists.digium.com?subject=unsubscribe>
> >>> <mailto:asterisk-biz-request at lists.digium.com?subject=subscribe>
> >>>
> >>>
> >>>
> >>>  // Have you experienced poor service from DIDX?
> >>>
> >>> Can you please tell me more about the poor service from DIDX I was
> >>> looking to use there service.
> >>>
> >>> Best regards,
> >>>
> >>> Al Bochter
> >>> Bochter Services
> >>> http://www.BochterServices.com/?t=Email
> >>>
> >>> (VOIP PBX) 1-866-638-1254
> >>>
> >>> (Voip PBX) Free World DialUp: 780-217
> >>> WebSite: http://www.freeworlddialup.com/
> >>>
> >>> We have Toll Free DID's instock
> >>> * * * NO MONTHLY FEE - LIMITED TIME ONLY * * *
> >>> http://www.bochterservices.com/?t=TF(NM)did
> >>>
> >>> BUY Coins, Silver and Gold
> >>> http://www.bochterservices.com/?j=gold&t=email
> >>>
> >>> For new and used security items
> >>> http://www.bochterservices.com/?j=store&t=email_security
> >>>
> >>>
> >>>
> >>> Mike Hammett wrote:
> >>>
> >>>
> >>>
> >>>  What all countries does Level(3) have VoIP services in?
> >>>
> >>> Have you experienced poor service from DIDX?
> >>>
> >>>
> >>> ----
> >>> Mike Hammett
> >>> Intelligent Computing Solutions
> >>> http://www.ics-il.com
> >>>
> >>>
> >>> ----- Original Message ----- From: "David Thomas" <punknow at gmail.com>
> >>> To: "Commercial and Business-Oriented Asterisk Discussion"
> >>> <asterisk-biz at lists.digium.com>
> >>> Sent: Wednesday, November 29, 2006 7:35 AM
> >>> Subject: Re: [asterisk-biz] International Origination
> >>>
> >>>
> >>>
> >>>
> >>>  Level-3 Communications can provide this service, however be prepared
> >>> for the customary $10K - $50K monthly service minimum. Gotta pay to
> >>> play.
> >>>
> >>> Then again there is DIDX, which can probably provide the DIDs you
> >>> want, but don't expect reliability or good support.
> >>>
> >>> regards,
> >>> David
> >>>
> >>> On 11/28/06, Matt <mhoppes at gmail.com> wrote:
> >>>
> >>>
> >>>
> >>>  Hi,
> >>> I am looking for someone who can provide me with International
> >>> origination. I am, however, extremely picky and require the
> >>> following:
> >>>
> >>> * Your company have been around for more than a year
> >>> * There be more than 1 support person at your company
> >>> * An after-hours out of service contact
> >>> * Competitive rates for origination DIDs
> >>>
> >>> If you are able to offer these services, please contact me at
> >>> mhoppes at chili tech.net (without the space) or via 570-323-2166 x 126
> >>>
> >>> Thanks!
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> >>> ----------------------------------------------------
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> >>>
> >>>
> >>>
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