[asterisk-biz] Stroudwater Contact Point introduces new Asterisk-based Dirigo iQueueT ACD/PBX

[Hunt, Bill]

Press Release

Source: Stroudwater Contact Point

Stroudwater Contact Point Adds Dirigo iQueue(TM) ACD/PBX to
DirigoSoft(TM) Product Line
Monday May 8, 4:06 pm ET 

PORTLAND, Maine, May 8 /PRNewswire/ -- Stroudwater Contact Point today
announced the introduction of its new Dirigo iQueue(TM) IP-ACD/PBX.
Dirigo iQueue is a powerful, server-based Automatic Call Distributor
(ACD) and PBX supporting digital, analog and VoIP telephony standards.
Dirigo is a Latin term meaning "to guide", and "Guiding Successful
Business Communications" is exactly what Dirigo iQueue is designed to
do. Based on the highly popular Asterisk(TM) open-source PBX, iQueue
provides a comprehensive set of PBX features including conference
bridging, follow-me extensions, voice mail, and much more. Stroudwater
Contact Point has added enterprise-class ACD capabilities such as
unlimited agent groups, multiple routing strategies, detailed real-time
displays, flexible, standards based reporting by agents, campaigns and
groups, advanced call recording and monitoring, remote agents, virtual
queues, unique ACD softphone, true third-party call control, advanced
yet easy-to-use scripting and much more. 

Designed to handle contact centers from 5 positions to more than 75
positions, iQueue provides a robust and stable platform for growth.
Dirigo iQueue provides customers with a legacy PBX or ACD an upgrade
path at their own pace from their current TDM environment to a true IP
based PBX and ACD. 

When used with Stroudwater's award winning Dirigo iGuide(TM) dynamic
desktop environment, it provides a complete end-to-end solution for all
business telephony requirements. 

"Dirigo iQueue provides a level of capabilities not previously offered
in this price range," said Bill Hunt, Stroudwater Contact Point's
president and chief technology officer. "Stroudwater's experience in
implementing enterprise contact centers has given us a unique
perspective that allowed us to give iQueue the power of an
enterprise-class ACD combined with high-end PBX functionality with the
price point of a mid-range business PBX." 

Field trial implementations of iQueue are scheduled to begin at two
70-seat facilities in May. The product will be formally launched at the
Kansas City Call Center Expo on May 11, 2006 and will also be displayed
at the Northeast Contact Center Forum at Gillette Stadium in Foxboro, MA
on June 13th. 

Kurt Ellis, manager of Mountain Valley Teleservices of Plattsburg, NY,
said, "We are excited to be working with this new product. We have
worked with Stroudwater since our inception and we know that this
product will help us to continue to grow economically and efficiently." 

Dirigo iQueue is backed by a two-year hardware warranty, available
24x7x365 support and 4-hour on-site response. Stroudwater's support has
drawn rave reviews including this recent comment from a customer in
Pennsylvania: "I cannot express enough how impressed I am with [your
support staff's] knowledge, dedication to service and willingness to go
above and beyond 'normal service.' In today's day and age of providing
outstanding service, [you have] set a new standard and I know that now I
have to step up my game!!" 

About Stroudwater Contact Point 

Headquartered in Portland, Maine, Stroudwater Contact Point is the
developer of the innovative, award-winning, DirigoSoft family of
solutions for customer contact management. DirigoSoft solutions have
been implemented for companies ranging from startups to the Fortune 100.
DirigoSoft products are designed to maximize the effectiveness of
customer contact and to provide maximum ROI for its users. Stroudwater
Contact Point can be found on the Internet at
http://www.stroudwater.com. 




  _____  

Source: Stroudwater Contact Point

 

 

For more information contact sales at stroudwater.com
<mailto:sales at stroudwater.com> .

 

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