[asterisk-biz] OT: sixtel/iax.cc, are you still out there?

[Bill Michaelson]

What I would like to see is a professional attitude.  We all understand 
the constraints.  Difficult customers and unrealistic expectations are a 
fact of business life.

Start by losing the sarcasm.  Then work on eliminating your hostility.  
Take the revenue from all that service you provide, hire a shrink, and 
vent on a couch.

Whether you realize it or not, the people who bitch and moan on this 
list are providing you an opportunity to demonstrate how good you are at 
customer service - or at least - demonstrate whether you care.

Zac Amsler wrote:
> I guess I wasn't clear. I do have a phone number.
> You just have to look at our website.
>
> The reason I ask for e-mail is because we like to keep track of all 
> interactions between staff and customers. The best way to do this is 
> by e-mail.
>
> If you want to commit to sending me $500/day in minutes, hey you can 
> have my personal cell phone number. Gosh even call me in the middle of 
> the night. But there better be a damn good reason.
>
> I hope this cleans up any misconceptions. We are a real company, We 
> have staffed phones, We have a real bank account, We have real 
> providers, and We provide a real service.
>
> What more do you want a blood sample??
>
> Cheers,