[asterisk-biz] Call Center

[Si Tai Fan]

Just what I was looking for except... can the system support a "coaching 
function" for our Supervisor to tap onto a call and coach the agent as 
she speaks to the customer without the customer hearing it.?

 

Ibs Bis wrote:

> What are your sale condtion ?
> - price ?
> - reseller program ?
> - private label proposal ?
> - source code reselling ?
>
> thanks
>
> jourdan lemieux <koper005 at yahoo.fr> a écrit :
>
>     Our CRM is based on an IP infrastructure. Our CRM implemented as
>     server-client relation allows quick reaction time and remote
>     monitoring and management.
>     Our CRM contains:
>     Softphone: Graphic User Interface for integration of
>     applications. It is implemented based on IAX2 and supports full
>     digital
>     recording
>     of the conversations (Could be encrypted for other purposes)
>     Inbound and Outbound IVR campaigns. For outbound campaigns, we
>     have implemented predictive, progressive, preview and broadcast
>     dialing modes.
>     Manager to view all our agents real time with Work force
>     Management,reporting options implemented.
>     Concerning our CTI, we have managed Time zone for outbound
>     calls, Answering machine, fax, busy detection and queuing of calls in
>     Asterisk in addition to load balancing.
>      
>     Please let me know if you have any questions.
>      
>     ------------------------------------------------------------------------
>     Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez
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>     l'international. Téléchargez
>     <http://us.rd.yahoo.com/messenger/mail_taglines/default/*http://fr.beta.messenger.yahoo.com>
>     la version beta._______________________________________________
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>
>     asterisk-biz mailing list
>     To UNSUBSCRIBE or update options visit:
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>
>
> ------------------------------------------------------------------------
> Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les 
> tarifs exceptionnels pour appeler la France et l'international. 
> Téléchargez 
> <http://us.rd.yahoo.com/messenger/mail_taglines/default/*http://fr.beta.messenger.yahoo.com> 
> la version beta.
>
>------------------------------------------------------------------------
>
>_______________________________________________
>--Bandwidth and Colocation provided by Easynews.com --
>
>asterisk-biz mailing list
>To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>  
>
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