[asterisk-biz] QueueMetrics 1.2 released today

[lenz]

Hello list,

I am pleased to tell you that we have released a new version of  
QueueMetrics. The main areas of improvement were the following ones:

- Unattended client monitoring: for large call centers who work for third  
parties, it is possible to have your clients log in directly to  
QueueMetrics, see a reduced real-time page and monitor calls and agents in  
realtime.
- VNC monitoring: it is possible for supervisors and clients to launch a  
third-party VNC screen monitoring app to see the screen of your agents in  
real-time
- Audio monitoring: it is possible for supervisors and clients to click on  
an ongoing call and listen to it through their telephone
- New feature: report mode. It is now possible to download both the  
current real-time page and the current full analysis using a simple URL  
(useful for automating report extraction using a cron job).
- New feature: inclusive SLA - computes both taken and lost calls.
- New feature for Asterisk at Home/TrixBox users: all channels in the format  
Local/XXX at context can be rewritten as Agent entries.
- Explicit session timeout set in web.xml - easier for users to change as  
needed.
- QM is now able to correctly parse Asterisk at Home/TrixBox generated  
configuration files.

A full list of improvements over version 1.1 can be found at  
http://queuemetrics.loway.it/news.jsp

QueueMetrics 1.2 allows data storage on both flat files and MySQL  
databases for bigger call centers. And of course comes with a 90-page user  
manual that covers all aspects of it.

QueueMetrics is a commercial call center monitoring package, but is  
availabe free of charge for individuals, Asterisk hackers and small SOHOs.  
You can request a trial key if you run a larger installation and would   
like to test it in your own environment.

The latest version of QueueMetrics can be downloaded from  
http://queuemetrics.loway.it/download.jsp

Hope you like it,
l.


-- 
Assum est, versa et manduca.