[asterisk-biz] Asterisk queue log solution?

[lenz]

Hi Chris,
QueueMetrics 1.2, due to be released by next week, will be able to do just  
that. You will be able to have tenants log in, run reports for their  
queue(s), see a complete realtime status or a simplified real-time page  
for their own queue(s), and let them barge-in on ongoing calls on their  
own queue(s). QueueMetrics 1.1 does that too, but in a less sophisticated  
way. You may want to contact us to set it up correctly in order to fulfill  
your needs - we sell the product on a "system fully installed - client  
fully satisfied" basis.
QueueMetrics is currently being used in a number of call centers worldwide  
ranging from 10 to 250+ live agents per Asterisk box and is a proven  
industrial solution.
See http://queuemetrics.loway.it and do not forget to ask for the free  
unlimited eval licence.
Regards,
l.



In data Wed, 21 Jun 2006 17:25:49 +0200, Christopher Aloi  
<chris.aloi at gmail.com> ha scritto:

> Hello -
>
> I am working on creating an Asterisk call center queueing application  
> which
> will be an addition to our hosted services product.
> I currently have the functionality I need developed within Asterisk, but  
> am
> falling short on finding a solution to provide the customer with a user
> interface into their queue statistics.
>
> I have evaluated queue-metrics and Asterisk-Guru's queue statistics
> solutions, but both fall short on my needs (which on the surface, appear
> simple).
>
> We plan to provide call center functionality via agents logging into a  
> queue
> using the CallBackAgentLogin function of Asterisk.
>
> The hierarchy of our service will be:
>
> - ITSP - Us
> - Tenant - Customer
> - Agent - Customer agent who will answer ingress queue calls.
>
> I would like to use/develop an application that allows the following:
>
> - The customer to login to a web portal (unique to their tenant)
> - The customer is able to see the basic call metrics parsed from the
> queue.log file (which can either be parsed locally or from a remote  
> server)
> - The customer is able to view available agents and current queue stats
> (which is parsed from data retrieved by connecting to the AGI)
>
> I would really prefer to use an open-source solution, or a commercial
> solution that offers me the code and the flexibility to manipulate the  
> code
> on a need to basis.
>
> Questions:
>
> Does a solution exist that I am overlooking that may provide the
> functionality I am after?
> Is there a developer out there who we could contract to assist in  
> creating
> this application?
>
> Thanks for your time and advice.
>
> /Chris



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