[asterisk-biz] Asterisk Application for call center

[Steve Totaro]

Yes,

 

You keep posting this which is fine, it is the biz list.  My complaint
is I want an online demo, Webex, or some screenshots.  I have asked for
this three times now with no response. 

 

No point scheduling a demo until I can see if it is really something
worth pursuing.  There are three decision makers here and our time is
very valuable.

Thanks,
Steve Totaro
http://www.asteriskhelpdesk.com
  

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From: jourdan lemieux [mailto:koper005 at yahoo.fr] 
Sent: Tuesday, January 31, 2006 10:54 AM
To: asterisk-biz at lists.digium.com
Subject: [asterisk-biz] Asterisk Application for call center

 

Our CRM is based on an IP infrastructure. Our CRM implemented as
server-client relation allows quick reaction time and remote
monitoring and management.
Our CRM contains:

Softphone: Graphic User Interface for integration of
applications. It is implemented based on IAX2 and supports full digital
recording
of the conversations (Could be encrypted for other purposes)

Inbound and Outbound IVR campaigns. For outbound campaigns, we
have implemented predictive, progressive, preview and broadcast
dialing modes.

Manager to view all our agents real time with Work force
Management,reporting options implemented.

Concerning our CTI, we have managed Time zone for outbound
calls, Answering machine, fax, busy detection and queuing of calls in
Asterisk in addition to load balancing.

 

Please let me know if you have any questions.

 

Please contact me o ff list to have a demonstration of t he product

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