[asterisk-biz] Aheeva releases new version of Asterisk-based IP Contact Center Suite and partners with SugarCRM

[Beth Bowers]

Aheeva releases new version of Asterisk-based IP Contact Center Suite
and establishes partnership with SugarCRM
 
January 16, 2006 (MONTREAL, QC) – Six years ago, HYPERLINK
"http://www.aheeva.com/"Aheeva was a just a good idea. Today, announcing
Version 2.0 of its Asterisk-based IP contact center software, the small
but already global provider of customer relations and contact center
solutions attracts notable partners including Digium and now SugarCRM. 
 
Aheeva Contact Center Suite Version 2.0 and SugarCRM
Aheeva CCS Version 2.0 is smarter IP contact center software, featuring
improved quality monitoring tools, enhanced statistical analysis and
tools to increase agent efficiency. Now supporting SugarCRM, a customer
relationship management solution, Version 2.0 remains a cost-effective
solution based on open source technology.
 
Aheeva’s business communication solutions are fully-customizable and
integrated on a single platform. Aheeva CCS Version 2.0 requires only a
Web browser for access, making remote monitoring, management and
analysis possible anywhere with an Internet connection.
 
The Aheeva call center suite features skills-based routing for inbound
calls, outbound capabilities with a range of dialing modes (predictive,
preview, progressive and broadcast), quality monitoring tools, full
digital recording, load balancing, online management tools and real-time
statistics.
 
New features include:
 
*	Support for SugarCRM 
*	Improved quality of audio for Starphone (Windows and Linux)
*	Support for multiple recording servers 
*	Ability to listen to agent live from Manager 
*	Improved Method of Payment function
*	Support in case of lost connection with Database – automatically
backs up data
*	Improved Network view
*	Improved Agent, Agent Group and Queue reports
 
 
About Aheeva Technology
Aheeva, founded in 2000, is a Canadian developer, provider and
specialist in contact center solutions. Aheeva discovered Asterisk in
March 2003 and adopted the open source technology to develop a solution
with inbound capabilities, predictive dialer and quality monitoring
tools to implement in its own contact center, Atelka. Aheeva continues
to provide efficient and cost-effective business communication solutions
that compete in quality with those of larger international solutions
providers. Aheeva now attracts international attention. Working with
partners and resellers in the United States, South America, the
Caribbean, South Africa, France, and Morocco, Aheeva’s business
communication solutions are reaching a growing number of clients around
the world. 
 
 
-30-
 
For more information, please contact:
                 
Beth Bowers
www.aheeva.com
+ 1 (514) 223-2581 ext. 2240
+ 1 (866) 348-2581 ext. 2240
 

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