[asterisk-biz] Call center monitoring: QueueMetrics 1.1 released today

[Lenz]

Hello list,

I am pleased to tell you that we have released a new version of  
QueueMetrics. The main areas of improvement were the following ones:

- QM 1.1 greatly improves the real-time page, that now comes with  
programmable alarms that can turn a data cell yellow or green based on  
real-time conditions. It is also possible to toggle panels on and off and  
to see only agents related to the queues being analyzed.

- QM 1.1 adds the concept of location, i.e. if your agents are in multiple  
buildings around the world, you can run a breakdown analysis by group.

- QM 1.1 adds outbound queues, i.e. a way to track an outbound campaign or  
the calls made by your agents. You can now use QM to monitor a hybrid  
inbound/outbound call center.

- QM 1.1 improves SQL storage, solving a (rare) problem when multiple call  
events happen in the same second.

A full list of improvements over version 1.0 can be found at  
http://queuemetrics.loway.it/news.jsp

QueueMetrics 1.1 allows data storage on both flat files and MySQL  
databases for bigger call centers. And of course comes with a 75-page user  
manual that covers all aspects of it.

QueueMetrics is a commercial call center monitoring package, but is  
availabe free of charge for individuals, Asterisk hackers and small SOHOs.  
You can request a trial key if you run a larger installation and would  
like to test it in your own environment.

The latest version of QM can be downloaded from
http://queuemetrics.loway.it/download.jsp

Hope you like it,
l.


-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it