[Asterisk-biz] Serious Problem with SNOM Attendant phones -NeedHelp

[canuck15]

I am curious, are these general problems with the SNOM 360 or only when you
put the sidecar on or ?  As others have said, this is currently the only
option for a receptionist type scenario with many extensions that need
watching.  I thought this phone worked relatively well for that based on
what I have read at various sites. 

> -----Original Message-----
> From: Jerry Jones [mailto:jjones at danrj.com] 
> Sent: Wednesday, September 28, 2005 6:51 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: Re: [Asterisk-biz] Serious Problem with SNOM 
> Attendant phones -NeedHelp
> 
> Polycom is not yet shipping - at least on Monday when I last checked.
> 
> We too had so many problems with Snoms in this situation. we 
> have stopped using, and most customers want them replaced 
> with Polycoms.
> 
> We started using FOP as a display with a dedicated computer 
> and flat screen for operators. In most cases the customer 
> just wants to see who is on the line and it works very well 
> for this. We do not even install with keyboards and mouse so 
> they cannot use for anything other than display. I am hopeful 
> the new Polycom sidecars - which only work with the IP601 - 
> will be succesful.
> 
> On Sep 28, 2005, at 8:08 AM, Dean Collins wrote:
> 
> > Polycom have an attendant phone, not sure how large it can 
> expand to 
> > but I've seen a 3 car photo of one.
> >
> >
> >
> > Cheers,
> >
> > Dean
> >
> >
> >
> >
> >
> >
> >
> > From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz- 
> > bounces at lists.digium.com] On Behalf Of asterisk at sipspain.com
> > Sent: Wednesday, 28 September 2005 8:47 AM
> > To: asterisk-biz at lists.digium.com
> > Cc: igil at itranser.com; ESanchez at ITRANSER.COM; aherranz at itranser.com
> > Subject: [Asterisk-biz] Serious Problem with SNOM Attendant phones
> > - NeedHelp
> > Importance: High
> >
> >
> >
> >
> > Hi,
> >
> > One of my biggest customer, with more than 300 hundred persons  
> > using asterisk, is having bing problems with the SNOM phones used  
> > at the operator position (Attendant Console). We currently have 3  
> > operator attending incoming calls and bypassing them to the 
> rest of  
> > the company.
> >
> > We did not find any alternative for SNOM to use as Attendant  
> > Console (phone for the operator). We need Operators to have a  
> > keypad where the could observe the most important 
> extensions of the  
> > office, and be able to transfer a call very fast (just pressing a  
> > button).
> >
> > Recently, SNOM released a new model. The SNOM-360 phone, that was  
> > ideal for that.  However, it only supports one keypad (around 30  
> > extensions), althought previous models were able to support 
> several  
> > of them. SNOM tolds us they are working on this, but they 
> would not  
> > have a solution until end of the year (at least). We had pay in  
> > advance for the models a lot of time ago, but it seems there is a  
> > lot of problems with SNOM stock, and they did not got units to  
> > server us. Finally, and due a hard preassure, SNOM sent us 
> directly  
> > 3 used phones they got in their lab. We received the password of  
> > only 2 of them.
> >
> > A week after being in production, we started with a lot of 
> problems  
> > with them. Such as phones reboot themselfes each 10 minutes. We  
> > tryed to upload a more recent firmware, but one of them got  
> > broken.  We have NOW in production just on phone, that still  
> > reboots each 10 minutes.  Problem is on the SNOM phone, since with  
> > all the phones we have connected to Asterisk everything goes ok.
> >
> > Customer is unable to attend all theirs calls, and is really  
> > upset.  I need to react very fast.
> >
> > Trying to anticipate to this, one of our developers did a program  
> > for the Operator. That program used the Asterisk Manager API of  
> > asterisk in order to check events, and allow the operator to use a  
> > program to chek extension status and forward the call to any  
> > extension very fast. However, it seems that Asterisk becomes  
> > unstable when has a lot of traffic and your are using one of those  
> > programas, and having that program installed caused a lot of  
> > crashes (we think Asterisk Manager API is not very stable, so  
> > far).  We do not like FOP because it is complicated to use for an  
> > untrained operator, that could easily lost calls, and do incorrect  
> > operations. We need a more powerfull software for this.
> >
> > I saw that 3COM has also attendace phones with a lot of 
> extensions,  
> > but they do not distribute yet that phone on Europe.  I 
> need a very  
> > fast and urgent solution for my operators, and have a phone for  
> > them asap.
> >
> > Could any one, please, suggest me any solution ? Any one could  
> > serve me really fast a Attendance Phone, with a lot of extensions,  
> > for using on Asterisk to deal with this problem? (please, no more  
> > SNOMs, customer does not want further to see them).
> >
> > Since this problem is really urgent I will appreciate if any one  
> > having any proposal could contact directly with me at andres at  
> > europesip.com. Any suggestions of specific phones with keypads (to  
> > be used as Attendance Phones) or programs we could use for the  
> > operator, will help a lot.
> >
> > kind Regards,
> >
> > Andres
> >
> >
> > _______________________________________________
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> > Asterisk-Biz at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-biz
> >
> 
> 
>