[Asterisk-biz] some things that really suck in customer support

[Bill Michaelson]

I think Mr. Totaro should be careful with his words here.

But the image emerging here is that happy nufone customers just might be 
an exclusive and elite club.  And I suspect there are plenty of 
competent potential customers that won't go near it.  That's really 
unfortunate, for all parties.

Andrew Kohlsmith wrote:

>On Monday 07 November 2005 00:06, Steve Totaro wrote:
>  
>
>>The only thing you have missed is that NuPhone (although technically sound)
>>is run by a guy that is very arrogant and will steal money.  Everyone
>>should know this.
>>    
>>
>
>Arrogant sure... but steals money?  I have yet to see any proof on your part.  
>I give them US$500 every few months and am very very happy with what I get in 
>return.  As I'd mentioned elsewhere yes support's a bit of a pain when you DO 
>need it but I really can not point to an instance of where the support was 
>due to an issue on their side, and in fact can point to several instances 
>where arrogant Jeremy took several hours of his personal time to help me nail 
>down, fix and submit patches back to Asterisk due to Asterisk bugs.
>
>I'm a bit arrogant too.
>
>-A.
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>  
>
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