[Asterisk-biz] some things that really suck in customer support

[Paul]

Andrew Kohlsmith wrote:

>On Sunday 06 November 2005 17:45, Paul wrote:
>  
>
>>When the phone system only says "No one is available to take your call.
>>Goodbye." it's clear which end has the biggest idiot.
>>    
>>
>
>Paul, your points have been made, several times over now.  You are free to use 
>another service provider, but your dogged attacks and attempts to bash are 
>tiresome.
>
>  
>
Look at my words that you quoted above. Entirely valid. If the customer 
can't talk to someone or leave a message it seems rather prejudicial to 
label him as a likely idiot.

>My "attacks" against Jeremy are about his customer service practices, but I do 
>recognize that his VOIP service works, and works exceptionally well.  My 
>points in this thread are more of a "Why does the customer service have to 
>suck?" rather than "Nufone sucks."
>
>  
>
I never mentioned nufone in my original post and when somebody suggested 
it was nufone I replied "I have accounts with several providers and more 
than one of them is guilty of things I mentioned.". Jeremy jumped in 
with his typical arrogant attitude after that.

>So please, Paul.  The horse is already dead.  If you're not going to be 
>contructive then, please, leave.
>
>  
>
Consider the first point in my original post:

"1) No trouble ticket system. I can install linux on an old machine and 
have a good open source package like request tracker running in a few 
hours. Is there some reason you can't do that? "

The non-idiot customer will use such a system because he knows it 
usually works better than playing telephone tag. That is constructive 
criticism.