[Asterisk-biz] question about VoIP headsets used by other call centers

[Zoa]

One of our customers is using several hundred high end GN netcom
headsets. (some with USB, some connected on the audio card of the pc.)
The usb is really nice, (the cheap via audio cards on the mainboard
sometimes stop working after some months).

We recently received some cheaper demo models from GN netcom and are
pretty satisfied, the new USB audio cards with volume buttons are really
nice.

But, GN Netcom USB devices dont seem to work very well with xlite. (Too
picky on the audio volume), but picking less sensitive microphones might
help with this)
They use a custom version of our softphone there, you can download the
idefisk standard version from http://www.asteriskguru.com/tools.html -
the custom version has a centralized configuration to avoid high support
costs and is optimized for cpu usage to be able to use it on low power
via processors.

Zoa.

Franklin Webb wrote:

> Fellow list members,
>
> I have a question about the headsets or headset setup others may have
> found works best with asterisk for softphones, as well as recommended
> softphone packages.  My company is migrating from traditional call
> centers to VoIP call centers using Asterisk.  We will be replacing our
> existing phones with softphones.  At this time we are considering
> X-lite and Firefly, but I would be interested to hear what other
> members running call centers prefer.
>
> As far as the headsets go, we are considering a couple of options.  We
> currently use a mix of Plantronic and GN Netcom headsets for
> traditional phones, and have a lot of call stations, so a lot invested
> in these headsets.  We could purchse VoIP adapters for those
> headsets and are considering USB (requires some upgrades for us but I
> understand the quality is notably better), or adapters that connect to
> a standard PC soundcard.  Alternatively we may just purchase all new
> VoIP headsets, at this point leaning towards Plantronics if we go this
> route.
>
> Any input or information on what other call centers have had success
> with would be greatly appreciated.
>
> Thanks,
> Franklin Webb
>
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>
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