[Asterisk-biz] $3 Sale!! $3 Sale!! $3 Sale!! $3 Sale!!

[Danny Froberg]

alex at pilosoft.com wrote:
> On Fri, 24 Jun 2005, Robert Goodyear wrote:
> 
> 
>>Why is it that VoIP re-re-re-sellers != customer service?
>>
>>It's a definite trend.
> 
> you get what you pay for. 3$/month does not buy customer service.
> 
> -alex
> 
Why not? so what qould be the correct pricing for a DID to include 
customer service? If someone does the IKEA thing and sells HEAPS of low 
cost $3 DID's in bulk... one would assume he'd done the calculations 
beforehand and included a *resonable* level of customer *support* (i.e 
getting the darn thing to work ;)) although a customer that takes 2 
weeks (i am exagerating) to complete configuration an SIP UA or whatever 
might better be directed to another service...

My philosofy is: "I sell with best effort service included" for me that 
usually brings happy and content repeat customers... Which in turn 
enables me to hire yet another service / support guy to maintain the 
happy customers base... whitch in turn... rinse repeat...

My somewhat longwinded point is... erm.. i forgot.. :) nah.. it's seams 
that with an uncanny regularity the happy customer has a buddy that also 
needs the service thats now warmly recommended. *BUT* (punchline) every 
unhappy customer seams to have 3 buddies that now hates your guts...

Go figure...

/Danny