[Asterisk-biz] 911 order is released

[Jeffrey C. Ollie]

On Mon, 2005-06-06 at 15:34 -0400, Matt wrote:
> I posted in my own thread.. but I'll add it here for continuity.. a
> question I have is:
> 
> So the FCC 9-1-1 ruling says that the user must be able to update
> their address via any means including the CPE.... so basically they
> need to be able to call in and talk to someone... so uhh what if the
> person on the phone types wrong?  What if the person talks wrong.. and
> later claims the person typed wrong.. UGH!  This should like a lawsuit
> waiting to happen.. why can't we just keep it on the CUSTOMER's end?

If you are worried about lawsuits over this sort of thing, record the
conversation.  Every time I call my mutual fund company they record the
call, repeat the information that I have given them back to me and ask
for me for confirmation of that information.

Jeff

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