[Asterisk-biz] success stories?

[Alex Pui]

Tracy,

Thanks for sharing the costly lessons with us.

Then would you still spend time on Asterisk and what are you waiting for or 
longing for? Would part of your lesson on Asterisk was due to a misposition 
of Asterisk to your customers? If you know its capacity well enough and if 
you sell what it is good for, then you will not have customers coming back 
and to tell you to take back the "s**t", or do you think the * is 
completely useless? Where was the real problem?

Thanks for your time.

Alex

At 20:03 2005-1-6 -0800, Tracy R Reed wrote:
>On Fri, Jan 07, 2005 at 01:20:13PM +1100, James Harper spake thusly:
> > I'd like to recommend a complete asterisk solution to a client who is
> > looking at replacing their existing pbx. Can anyone on this list comment
> > on the success I'm likely to have assuming I know what I'm doing and
> > that I use quality components?
> >
> > If the client is unhappy with it due to performance or reliability
> > problems, even some teething ones, it won't look good, and will cost us
> > or them a not-small amount of money.
>
>I would strongly advise against making your first asterisk deployment for
>a paying customer. Asterisk is a PBX toolkit, that's all. It requires a
>ton of integration and comes with no end user interface. Every voip phone
>has its own quirks and not all of the features on all of the phones work
>with asterisk. You are on your own to discover what they are. I have been
>using Asterisk for over a year and have sold a few PBX's but I am not
>going to be selling any more asterisk based pbx's until I get a lot better
>at it and develop a much better integrated product. I have lost a
>significant amount of money on asterisk so far. I've learned these lessons
>the hard way. I would also highly recommend knowing C and following the
>asterisk cvs very closely. You will inevitably end up patching things by
>hand as well. If a customer says anything about needing H323 tell them you
>can't help them. Seriously. If they say they need an operator console with
>lots of buttons tell them you can't help them. There is plenty more I
>could share but I don't want this to become any more of a rant.
>
>--
>Tracy Reed    http://copilotcom.com
>This message is cryptographically signed for your protection.
>Info: http://copilotconsulting.com/sig
>
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