[Asterisk-biz] flaky service an support

[Rehan Ahmed]

I for one am GLAD/ Happy to hear finally some one POSITIVE about all what is
going on.

Thank You Nathan!!!

My 2 cents.	

Rehan Ahmed
Director Business Development
Super Technologies Inc.

 

> -----Original Message-----
> From: asterisk-biz-bounces at lists.digium.com 
> [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of 
> Nathan C. Smith
> Sent: Monday, February 21, 2005 10:27 AM
> To: 'Commercial and Business-Oriented Asterisk Discussion'
> Subject: RE: [Asterisk-biz] flaky service an support
> 
> 
> 
> -----Original Message-----
> From: Robert Goodyear [mailto:me at jrob.net]
> Sent: Sunday, February 20, 2005 9:05 PM
> To: Commercial and Business-Oriented Asterisk Discussion; 
> John A. Lestoni
> Subject: Re: [Asterisk-biz] simpletelecom.com??? are they a SCAM?
> 
> 
> I would very much like to continue this discussion of peoples' 
> experiences. I've spent a LOT of time and effort stepping 
> into the VoIP 
> world and am pretty shocked at the flakyness of the service providers.
> 
> /rg
> 
> 
> Don't you feel the old adage of caveat emptor and "you get 
> what you pay for"
> apply here too?  VOIP providers use, in  most cases, a third 
> party network
> (The Internet) that they have no control over.  Do you have 
> an SLA on your
> Internet Connection that provides for VOIP-quality 
> connections (low latency,
> reliable bandwidth)?  If you are paying pennies or fractions 
> of pennies for
> a call you may not really be in a position to complain.  Give the VOIP
> provider control of the network and you reinvent Ma Bell.
> 
> I've registered with several providers and I keep an eye on their IAX
> registrations and one is consistently below 30ms for me while 
> others are in
> excess of 80ms and even 200ms, telling me two things: 1) I am 
> close to their
> network, and 2)they understand the value of low latency for a 
> VOIP provider.
> 
> We also need to consider a few other items: 
> 1) historically telecom has not had "good customer service".  
> This is a
> subjective statement because "good service" means different 
> things to a
> consumer compared to a small business or an ISP, but I will wager most
> people will agree by nearly any definition.  Why should we 
> expect things to
> improve because VOIP is now in the picture?  On the other 
> hand, it would be
> an excellent opportunity for a new well-funded provider to 
> make a positive
> splash.
> 2)Most VOIP providers are small, they are geeks trying to 
> make money with a
> bleeding edge technology.  I don't know about you but to me geeks and
> customer service have almost always been mutually exclusive.  
> 3)Giving good customer service to a very technical product is 
> difficult.
> People of different technical backgrounds will attempt to use 
> the service
> and they must each be addressed at their own level of 
> expertise to get them
> started.  This is like the early days of the ISP when it took 
> your neighbor
> kid to connect you to the Internet because it was so much 
> more involved,
> technical and unrefined.
> 
> I think if there is a point I'm trying to make it is this:  
> We are all in
> this together, using an unrefined technology to make or save 
> money, and we
> should be glad there are as many providers as there are 
> rushing in to try to
> fill a need.  Let's support and recommend the ones that excel 
> at meeting our
> needs, whether technical excellence, customer service 
> excellence, or good
> pricing and availability, and offer constructive criticisms 
> for those that
> do not.
> 
> -Nate
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