[Asterisk-biz] Anyone have a favorite CRM database that workswith Asterisk?

[Goran Skular]

We are customizing SugarCRM and predictive dialer Gnudialer.

At this moment we have a great piece of software.... 

For more info go to: http://www.migo-systems.com , there are some
information and feature list, but in sysnc with everything.. at this point
we have more funcionalities than those listed..

Here are most important ones:

- SugarCRM users are combined with extensions (similar like in
asterisk at home..)
- On top of SugarCRM is Java that is connected to Asterisk Manager and
listens to Events (both for ordinary calls and predictive dialer calls)
	- incoming call notification on new window with links to
Contacts/Leads
	- predictive dialer notifications on Link event with Contact/lead
data
- predictive dialer has a pause button..
- every call (incoming/outgoing) is recorded in SugarCRM.. with audio
recording also and can be listened/viewed in Account/contact/lead history)
- auto creation of Leads or Account/contact pairs if a dialer number is not
in SugarCRM database
- custom predictive dialer agent interface (integrated with SugarCRM, but on
additional tab)
- predictive dialer campaign manager interface
- user administration interface (for Asterisk , Sugar and gnudialer)..

Etc..

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Tony Nichols
Sent: Wednesday, December 21, 2005 2:45 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [Asterisk-biz] Anyone have a favorite CRM database that
workswith Asterisk?

On Tue, 2005-12-20 at 23:29 -0600, bill dwyer wrote:
> I am interested in other peoples experiences with CRM's and
> interfacing with the Asterisk system. I am mainly interested in adding
> and removing customer accounts for a voicemail product. I am open to
> any form of discussion. Thanks for your time!
> Nate
> Emerica Media


Astersiskathome has sugar crm built-in, and appears to work very well.
There are API's that you can use to "click" to call a contact and such.

You can find a ready made iso on their website (be sure to download the
manual--- it has all the default passwords in it!). Once you boot from
the cd  drive it does everything.

t o n y

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