[Asterisk-biz] Fwd: Where did my DID's go??

[Alan Bunch]

I am in almost the same situation.  I have some numbers with Qwest and 
they can't correctly provide hunting acrossacross a few lines.  I am 
trying to port them back to Bell South.  Level 3 is in the middle.

Placed order on 27th of last month.  Get a date of the 12th for the 
cut.  Call the 13 and say "Hey where were you guys yesterday." Bell, "Oh 
we sat on the order until the 4 sorry your service is fsck'ed up.  We 
need until the 22nd to port the numbers.   BOOOOOM, my head exploded.  
Get head back on.  Wait until yesterday, no action. Head is starting to 
hurt again.

Qwest says "We can't help we have released the numbers."

Bell says "Qwest has to release the numbers, wait, Level 3 has to do the 
port, wait we screwed up, wait who is this again.   Oh your a CUSTOMER, 
sorry we have a very large and impregnable fortress of a bureaucracy we 
can't help you or take responsibly for anything.  Thank you please drive 
thru"


C. Hatton Humphrey wrote:

>>Let me put it this way: If you will lose many thousands of dollars for
>>each day or hour your business does not have phone service, why would you
>>entrust this to a company that is being paid 30$/month for the service?
>>    
>>
>
>That's not the point... We have been without the ability to receive
>incoming calls on our publically published phone numbers since
>Thursday of last week.  Where, in any existing phone service provider,
>is this considered acceptable?
>
>I did receive an update from the carrier and they are waiting to hear
>back from Level 3 on this situation.  I can only hope that they will
>be able to resolve the issue quickly.
>
>Hatton
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