[Asterisk-biz] Nufone Support?

[Steve Totaro]

I am by no means new to asterisk and configs.  I just cancelled my Nufone
account after my DID had not been working for a couple weeks and also
requesting to change my contact information.  Jeremy responded but never
took care of anything after two weeks so I cancelled.  

He seemed to think it was funny that my paypal refund was going to an email
account on a domain that I had sold.  He even gloated about having a good
time trying to get it from them.  This was the reason for requesting the
change in email address and password.  He claimed it was for security
purposes but what else should I have to provide to prove who I am?  A
username and password?  That's what I did but it wasn't enough.  When I
asked what I could do to fix the problem I was ignored.  Now my refund is
sitting in PayPal limbo or possibly even the guy who purchased my domain has
it.  Wouldn't even surprise me if he just kept the money after noting that
emails to the address I signed up under had bounced back.

Jeremy reminds me of an DMV employee.  He acts as if you (the customer) owe
him something.  Thanks for a bad experience and also for making my company
and me look bad.

Steve


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Mike Benoit
Sent: Friday, December 03, 2004 7:41 PM
To: Commercial and Business-Oriented Asterisk Discussion
Cc: Jeremy McNamara
Subject: Re: [Asterisk-biz] Nufone Support?

Jeremy,

	He isn't the only one that has gotten ticket numbers that weren't
responded to. I created ticket #4687 exactly one month ago today and
have yet to see a response to it. 


On Fri, 2004-12-03 at 18:54 -0500, Jeremy McNamara wrote:
> Strategic Minds wrote:
> 
> >1.Definitely not a spam filter.  
> >2. I've been emailing support at nufone.net
> >3. It's sad to see that I'm not the only one with this problem.  Uhm..
> >and we pay for this?  Well.. Nufone has my business until tomorrow at
> >3:00 PM then I write a letter to my CC company and resolve these
> >issues that way.
> >  
> >
> 
> What trouble ticket(s) are you referring to?  strategicminds at gmail.com 
> has never emailed support at nufone.net.
> 
> 
> Jeremy McNamara
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-- 
Mike Benoit <ipso at snappymail.ca>