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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">I'm struggling to find a suitable solution for me to handle incoming calls to my asterisk 13 Server using ARI.<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">I'm writing a Callcenter Webapplication in which call agents should be able to answer calls by using their webbrowser and a soft phone installed on their computers.<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">I am already able to receive events for incoming calls by subscribing the sip trunk endpoint to my 'Stasis' Application as an event source. The Webbrowser displays a list of all
incoming calls and the agent should now be able to pick one of those and answer it.<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">What I'm trying to do is if a Call Center Agent clicks on the 'answer' button of an incoming call:
<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">1. I create a new websocket connection with a new stasis application for this call
<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">2. asterisk calls the agents sip phone
<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">3. the Agent Answers the call form asterisk
<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">4. I create a bridge by using a POST to ARI.
<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">5. Add these two channels to the bridge.<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">If I try to add the the incoming channel to the bridge, I always get the error message: "Channel not in Stasis Application".<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">Is there any other way how i can move this channel into that bridge, without using the dialplan command Stasis(appname)?<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">All inbound Calls are redirected to a queue by my dialplan, I would like to take the channel out there and put it in my Stasis Application to take over control.<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">If you have a better solution, how to handle incoming calls, please let me know.<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">Thanks in advance and best regards,<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222">Timothy Bott</span><span style="font-size:8.0pt;color:#1F497D"> </span><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#222222"><o:p></o:p></span></p>
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