[asterisk-app-dev] AMI or ARI?

[Ludovic Gasc]

We made a predictive dialer for some clients, our stack is based on Python,
AsyncIO, API-Hour and Panoramisk.
Instead of AMI, we use dialplan and FastAGI to track calls, because it's
easier to have a context and to be async and multi-worker in the same time,
for the best performances.
We made a lot of daemons with AMI only, it was often complicated to track
calls, even with CEL events and linkedid that helps a lot for that.

I don't know if node.js is multiworker, however, it should be enough
efficient for a size of callcenter like that.

About AMI/ARI debate, AMI should be a little bit more efficient that ARI,
however, I never benchmarked that.
ARI is more consistent and if I understand correctly, some stuff are
possible only with ARI.
If you have no existing code, you can start with ARI easily.

Have a nice week-end.
--
Ludovic Gasc (GMLudo)
http://www.gmludo.eu/

2015-07-25 12:03 GMT+02:00 Shahid H <shahidh at gmail.com>:

> Hi,
>
> I like to develop a predictive dialer system (Web base) to allow Admin to
> create outbound or inbound campaigns
>
> I'm doing some technical research and I am trying to figure out shall I
> use AMI or ARI?
>
> - Creating many outbound calls and monitor live calls on the web (Ringing,
> Talking, Hang up their call)
> - Originate many calls and put in specific queue (other word: campaign)
> - Agent should be able to transfer a call - external or internal.
> - Ability to set max ring time for each campaign
> - Approx 300+ agents
>
> On the browser, I would like to use websocket to get real time information
> about the call and actions.
>
> I am considering going with this approach: create a daemon with Node.js -
> A daemon will connect to Asterisk via ARI and a daemon use websocket to
> listen the events and such. A browser will also use websocket to
> communicate with a Node.js daemon.
>
> Something like that: <browser (websocket)> --- <Node.js daemon & ARI
> (websocket)> --- <Asterisk>
>
> Is this good approach?
>
> Thanks
>
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